Basware · 2 days ago

Customer Success Specialist

Charlotte, NC

Full-time

Hybrid

Entry Level

1+ years exp

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FinTechMobile Payments

Growth Opportunities

Insider Connection @Basware

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Success Strategies - Develop and implement success strategies, creating achievable plans and benchmarking.

Advisory Role - Act as a trusted advisor, offering valuable guidance on best practices and industry trends.

Adoption and Improvement - Drive high adoption, measuring and identifying improvement opportunities.

Customer Health - Monitor and enhance customer health, proposing changes and using data insights for actionable strategies.

Operational Excellence - Manage operational activities for success and improvement plans.

Service Delivery - Deliver services, including workshops and coaching, to identify improvement opportunities.

Renewals and Growth - Proactively drive renewals, exploring upsell and cross-sell opportunities.

Qualification

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Enterprise SaaSFinanceProcurementConsultingCustomer HappinessCustomer ManagementData InsightsBusiness Environment ManagementProblem-SolvingContinuous Improvement Analytical SkillsDriving adoptionOptimizing business outcomesCollaborationGlobal matrix organization