Cherry · 3 days ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

$70K/yr - $100K/yr

1+ years exp

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E-CommerceFinancial Services

Comp. & Benefits

Insider Connection @Cherry

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Act as the main point of contact for a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume

Proactively leverage data, insights and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes

Share enthusiasm, best practices and enable partner practices with a focus on leveraging payment plan technology to grow their business

Identify trends to allocate your time on the most productive opportunities of growth and risk mitigation within a large portfolio of partner practices

Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor

Accurately forecast your expected portfolio transaction volume on a regular basis

Consistently log and track interactions in our Customer Relationship Management system

Take initiative to continuously improve your approach by seeking feedback, learning and experimenting with new engagement tactics

Take ownership and accountability of your own success, as well as that of your customers

Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity

Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas

Be a team player, give and accept feedback, collaborate with colleagues and seek to lift every member of your team to greatness

Act like an owner at all times

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CRM toolsCloud communication toolsTroubleshootingProblem solvingInterpersonal skillsAttention to detailAdaptabilityVerbal communicationWritten communicationSalesCustomer SuccessSupportAccount ManagementData Analysis