200+ applicants

Company

eLocal · 3 days ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

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AdvertisingHome Services

Growth Opportunities

Hiring Manager

Lauren O'Malley

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Responsibilities

Get to know accounts you will be managing.

Strategically plan revenue retention and expansion.

Execute daily customer support operations including responding to questions, solving problems, and following up on reported issues.

Onboarding new clients, and in doing so, set honest expectations around our product for our customers and convey best practices to them for success with our program.

Work with the rest of the Customer Success Team to develop and implement customer experience improvements.

Ensure that our customer support standards are being achieved and exceeded.

Evaluate customer accounts for improvement opportunities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Office SuiteExcelCustomer Relationship ManagementAccount ManagementSalesforceSelf-DisciplineStrategic Thinking

Required

A highly motivated self-starter, with unstoppable drive to succeed.

Persistent, dependable, and intelligent.

An excellent problem-solver with strong analytical skills.

Someone who enjoys working by phone and spending a lot of your day having conversations.

Pleasant, curious, creative, energetic, focused, patient, and coachable.

Comfortable with basic computer skills, knowledge of Microsoft Office Suite, specifically Excel experience.

Prior experience in Account Management/Customer Success.

Customer Relationship Management software experience (Salesforce exp. preferred but not required).

Highly organized and self-disciplined – someone who is comfortable working remotely.

Ability to work in a busy team environment.

Ability to think strategically, making sound decisions under minimal supervision.

Preferred

Prior customer service experience is a plus but not required as we will train you.

Benefits

Competitive salary with substantial annual performance-based bonus.

Participation in long-term incentive plan.

Heavily subsidized Medical through Blue Cross Blue Shield (95% to 82% company-paid), Dental and Vision.

100% company-paid Short-Term Disability, Long-Term Disability and Life/AD&D Insurance.

Monthly wellness stipend and spending account.

Flexible, uncapped Paid Time Off.

401(k) with company match.

Extremely positive company culture – we work hard, but people enjoy working here and enjoy working together!

Work from home arrangements.

Company

eLocal

eLocal, part of HomeServe Plc, global leader in the home services industry, is a fast-growing and highly profitable national leader in pay-for-performance digital advertising.

Founded in 2009