Customer Success Specialist @ Five Star Bath Solutions™ | Jobright.ai
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Customer Success Specialist jobs in NJ
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Five Star Bath Solutions™ · 12 hours ago

Customer Success Specialist

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ConstructionHome Renovation

Insider Connection @Five Star Bath Solutions™

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Responsibilities

Proactively engage with inbound leads via phone, email, and chat to qualify their interest and determine their needs.
Coordinate and schedule appointments or product demonstrations for the sales team, ensuring a smooth handoff and an exceptional client experience.
Maintain accurate and up-to-date records of all lead interactions, appointments, and outcomes in our CRM system.
Manage the calendar and resolve issues promptly and professionally.
Deliver a positive, customer-focused experience at every interaction, strengthening brand reputation and fostering long-term customer loyalty.
Proactively identify opportunities to enhance the client experience and provide feedback for process improvement.

Qualification

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CRM software proficiencyCustomer service experience

Required

Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport quickly.
Exceptional organizational and time-management abilities.
Proficiency in using CRM software and other relevant tools.
A positive and optimistic attitude is required.

Preferred

Prior experience in customer service, account management, or a related field

Benefits

401(k)
Health insurance
Paid time off
Performance bonus

Company

Five Star Bath Solutions™

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At Five Star Bath Solutions, we understand that successful bath remodeling projects involve more than just skilled labor and good materials.

Funding

Current Stage
Early Stage

Leadership Team

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Chad Jones
Co-Founder
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Company data provided by crunchbase
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Orion

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