48 applicants

Company

Snapsheet Inc · 3 hours ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

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Auto InsuranceInsurance

No H1B

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Responsibilities

Get connected with customers from the comfort of your home

High sense of urgency around handling a high volume amount of inbound and outbound calls in a call center setting

Communicate effectively over the phone, email, and text

Utilize CRM technology to log all customer interactions

Maintain detailed files for documentation

Manage challenging customer service situations while maintaining a positive, empathetic, and consultative approach towards the customer at all times

Manage and set expectations for customers around required information, processes, and deadlines across multiple carriers

Meet and strive to exceed individual monthly, quarterly and annual goals in both production and quality

Qualification

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Customer service experienceCRM softwareCall center experienceOutgoing personality

Required

Previous experience in a customer service environment

Excellent communication (written & verbal) and time-management abilities

Highly driven and competitive in nature

Desire to work in a startup environment, with proactive mindset and minimal supervision

Exceptional attention to detail

Well organized and strong work ethic

Outgoing, personable and fun

Proven track record of adaptability in a fast-paced environment

Preferred

Experience with CRM software (e.g. Salesforce) major plus

Experience with a call center and/or general insurance knowledge a plus

Benefits

4% 401k match program

Medical, dental and vision insurance through Blue Cross Blue Shield

80 hours PTO that accrues year over year

40 hours of sick time off

Remote work and flexible scheduling

Monthly internet reimbursement

Employee Assistance Program: offers 6 visits with trained counselors per life incident

Yearly in-person events including our annual Summit and Roadshows

Computer and equipment provided

Snapsheet SWAG and mailers

Company

Snapsheet Inc

Glassdoor

2.8

At Snapsheet, we take pride in being at the forefront of claims management technology, pioneering the virtual appraisals revolution, and setting new standards in efficiency for auto, property, and commercial lines.

Founded in 2011