Swooped · 16 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Subject Matter Expertise: Develop deep knowledge of the hiring company's products, technology, and processes to maximize value for customers.
Customer Onboarding & Training: Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
Retention & Upsell: Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
Voice of the Customer: Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
Collaboration: Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
Process Improvement: Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
Support Review: Monitor customer support tickets to guarantee satisfaction and address performance issues.
Qualification
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Required
Bachelor’s degree or equivalent experience.
1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
Exceptional verbal and written communication skills, including the ability to lead formal presentations.
Ability to establish trust with customers through competence and rapport.
Strong analytical skills, comfortable interpreting and presenting data insights.
Detail-oriented with excellent organizational and time-management skills to drive successful execution.
Highly curious, eager to learn, and adaptable to new challenges.
Team player with the ability to collaborate on customer accounts, new features, and internal processes.
Benefits
Paid time off
Health/vision/dental insurance
HSA/FSA
401k plan
Equity benefits
Future growth opportunities within the organization
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
