Be an early applicantLess than 25 applicants
Quartz Health Solutions · 2 days ago
Customer Success Supervisor
Wisconsin, United States
Full-time
Onsite
Mid Level
$60K/yr - $75K/yr
3+ years exp
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Responsibilities
Provide day to day guidance as a supervisor of the Customer Success team.
Accountable for the development and training of all team members.
Responsible for meeting departmental operational goals.
Identify and implement opportunities to enhance the effectiveness and efficiency of the department.
Evaluate various resolution options and exercise one’s own judgment to drive the best course of action.
Prepare, analyze, and interpret quality and quantitative reports for management to document and improve the company’s performance.
Identify and analyze system problems, identify root cause, and recommend system changes and enhancements to ensure accurate and efficient system operation.
Operate the department within budgetary constraints to ensure maximum operating efficiency and to ensure compliance with departmental and organizational goals.
Manage/complete all assigned projects and tasks by appropriate due dates.
Conducting and responding to investigations for escalated member/provider complains, regulatory complaints and regulatory audits.
Interact with internal and external management to ensure consistent handling of personnel and operational issues.
Participate in committees to review and enhance policies and procedures as they relate to operational functions.
Qualification
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Required
High school equivalency and 9 years of customer service, enrollment, provider records, benefit plans or claims processing
Associate’s degree and 6 years of customer service, enrollment, provider records, benefit plans or claims processing
Or Bachelor’s degree and 3 years of customer service, enrollment, provider records, benefit plans or claims processing
Knowledge of health insurance principles, products, and medical terminology
Ability to work hours outside of the typical business hours to oversee staff that may be working overtime during seasonal peak times
Ability to travel to other Quartz campuses or external locations is routinely expected, in addition to occasional overnight stays
Wisconsin Accident & Health Sales License or attainment within 12 months of hire
Preferred
Prior supervisor or team lead experience
Benefits
Full-time virtual, telecommuting, work from home option available.
Professional development opportunities
Hardware and equipment provided
Access to high-speed, non-satellite Internet
Company
Quartz Health Solutions
We believe that the health insurance industry should do far more than just provide access to doctors and cover or administer claims.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Selna
President & CEO
J
Jim Hiveley
Vice President, Treasurer, and CFO
Company data provided by crunchbase
