National Quality Systems · 19 hours ago
Customer Success Support Coordinator
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesHospital & Health Care
Hiring Manager
Michael Zimmermann, MBA, RN, CEN, CRRN, CENP, NREMT-P
Insider Connection @National Quality Systems
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Responsibilities
Provide real-time support to NQS customers using the trauma registry platform, addressing questions, troubleshooting issues, and ensuring optimal user experience.
Act as the first point of contact for customer inquiries, particularly on weekends, ensuring timely and accurate resolution of issues.
Work together with teams from different departments to identify, escalate, and solve complex technical or operational issues.
Deliver training sessions (virtually or in person) to ensure customers understand the NQS platform’s functionality and capabilities.
Share trauma registry knowledge and promote data accuracy, completeness, and consistency in customer workflows.
Maintain detailed records of customer interactions, documenting issues, solutions, and follow-up actions.
Provide feedback to the NQS product and development teams to inform platform improvements based on user experiences.
Qualification
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Required
Must hold Certified Specialist in Trauma Registry (CSTR) certification.
Minimum of 5 years of trauma registry experience at an ACS verified Level 1 Trauma Center is required.
Demonstrated expertise in trauma registry data collection, reporting, and compliance with national and state trauma standards.
Exceptional problem-solving and critical-thinking skills to troubleshoot customer issues effectively.
Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
Excellent organizational skills, with attention to detail and the ability to manage multiple priorities.
Supervising team members to ensure accurate training and educational requirements.
Must be willing to work weekend hours to meet customer needs.
Preferred
Experience in customer support or technical assistance roles.
Advanced knowledge of trauma registry compliance, such as NTDB, ACS, or state trauma systems.
Benefits
Competitive compensation
Ongoing professional development
Company
National Quality Systems
In order to eliminate preventable death and disability from injury, trauma programs need more than a basic data repository.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
