Honeywell Industrial Safety ยท 5 hours ago
Customer Success Team Lead - HLS ~ Remote
Location, WV
Full-time
Remote
Senior Level
$90K/yr - $110K/yr
6+ years exp
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Responsibilities
Champion and lead the Customer Success practice including the definition and implementation of a long-term strategy for the function
Develop and implement customer success strategies and initiatives to drive customer satisfaction, adoption, and expansion of our solutions.
Integrate teams and processes within a matrixed environment to efficiently and effectively onboard new customers and provide ongoing customer advocacy and support, to deliver a superior experience to customers.
Drive a growth-oriented commercial strategy that maximizes Customer Lifetime Value while optimizing the operational efficiencies and effectiveness of the function.
Foster a culture of continuous learning and improvement, ensuring that Customer Success Managers are equipped with the tools, training, and insights needed to excel.
Build and maintain strong relationships with key customers, serving as a trusted advisor and advocate for their needs and requirements.
Monitor and analyze customer data and feedback to identify trends, opportunities, and areas for improvement in our products and services.
Develop and deliver customer success metrics and reports to senior leadership, providing insights and recommendations for continuous improvement.
Stay up-to-date with industry trends and best practices in customer success, incorporating new strategies and approaches into our customer success initiatives.
Some travel may be required
Qualification
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Required
6+ years experience in customer success management or a related role, preferably in the life sciences or technology industry.
Preferred
Bachelor's degree in a relevant field.
Experience in the life sciences industry or working with life sciences customers.
Strong experience in driving Customer Success metrics such as retention, product adoption, and revenue growth in a complex, multinational environment
Strong leadership and management skills, with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and business growth.
Knowledge of quality management systems and regulatory requirements in the life sciences industry.
Familiarity with software-as-a-service (SaaS) solutions and customer success best practices.
Data-driven mindset, with the ability to analyze customer data and derive actionable insights.
Benefits
Employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays
Company
Honeywell Industrial Safety
Honeywell Safety Products has the broadest portfolio of leading safety solutions in the marketplace today.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
