29 applicants
Confluent · 3 days ago
Customer Success Technical Architect
United States
Full-time
Remote
Senior Level
$124K/yr - $181K/yr
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Responsibilities
Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support, and Training teams to drive technical success.
Identify customer technical objections and develop strategies to address those blockers to adoption.
Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products. When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.
Qualification
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Required
Bachelor's degree in computer science or engineering, mathematics, or other quantitative field
Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
Experience with Java Virtual Machine (JVM) tuning and troubleshooting
Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
Ability to learn new technologies quickly, as well as a strong interest in doing so!
Flexibility to travel up to 20% of the time
Preferred
Confluent Developer or Administrator certifications ( https://www.confluent.io/certification/ )
Experience with Apache Flink
Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
Benefits
Employee benefits
Company
Confluent
Confluent offers a streaming platform based on Apache Kafka that enables companies to easily access data as real-time streams.
Founded in 2014
1,001-5,000 employees
H1B Sponsorship
Confluent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (52)
2022 (158)
2021 (124)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$455.9MKey Investors
CoatueSequoia CapitalIndex Ventures
2021-10-06IPO· bmv:CFLT
2021-06-10Secondary Market· Undisclosed
2021-05-11Private Equity· Undisclosed
Leadership Team
Jay Kreps
Co-founder & CEO
Neha Narkhede
Co-founder
Recent News
2024-05-19
The Motley Fool
2024-05-10
Company data provided by crunchbase
