ModSquad · 1 day ago
Customer Support, Bilingual English/Spanish - Phones (4347)
United States
Part-time
Remote
Entry Level
Maximize your interview chancesConsultingCustomer Service
Insider Connection @ModSquad
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Responsibilities
Assist and guide customers to the right answers
Solve concerns
Help customers understand and optimize the best use of a client's product or services
Qualification
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Required
Professional English proficiency, Spanish is a second language
Professional demeanor
Customer service-minded
Good de-escalation skills
Quiet place to receive phone calls
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on the phone
Preferred
Previous phone experience
Benefits
Flexible self-scheduling
Access to ‘Hot Gigs’ postings exclusive to the Mod Network
Work from home
Paid orientation
Company
ModSquad
ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.
Founded in 2007
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Amy Pritchard
CEO
David Wohlwend
Senior Vice President of Finance and Accounting
Company data provided by crunchbase
