Epicor · 6 hours ago
Customer Support Account Manager | Eclipse
United States
Full-time
Remote
Mid Level
$50K/yr - $140K/yr
3+ years exp
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Hiring Manager
Mouyheang Bun
Insider Connection @Epicor
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Responsibilities
Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success.
Serve as the customer’s advocate, ensuring high-priority issues and business needs are communicated to and addressed by the proper internal teams.
Anticipate customer requirements and possible challenges, focusing on customer success within the assigned portfolio.
Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations.
Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases.
Monitor and facilitate customer adoption of product solution features and functionality.
Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery.
Recommends specific solutions to achieve a customer's desired results.
Qualification
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Required
3+ years of applicable experience and demonstrated success/knowledge.
Bachelor’s degree (or equivalent experience).
Ability to build strong internal and external relationships.
Customer-centric skills.
Exceptional listening skills and excellent verbal and written communication skills.
Ability to work independently and collaborate effectively across functions.
Ability to learn and apply strong product knowledge.
Preferred
Eclipse Product Knowledge
Benefits
Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
Epicor Software provides business software solutions to the manufacturing, distribution, retail, hospitality, and services industries.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$5.7M2024-08-01Acquired
2016-01-01Private Equity
2003-02-14Post Ipo Equity· $5.7M
Leadership Team
Steve Murphy
CEO
Joe Ayers
Executive Vice President and Chief Financial Officer
Recent News
The Economic Times
2024-12-04
Company data provided by crunchbase
