CoinFlip ยท 9 hours ago
Customer Support Agent (Remote - US)
Chicago, IL, USA
Full-time
Remote
Entry Level
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Responsibilities
Supporting our ATM customer base via phone and chat
Registering new users
Validating customers who want to increase buy limits
Handling any functional questions regarding the usage of our terminals
Answering customer crypto questions
Completing all expected training to continue to grow and validate their abilities
Adhering to all performance expectations documented in the Customer Support Confluence page
Other duties as assigned
Qualification
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Required
Affinity for helping others and nurturing relationships
Customer advocacy
Empathy
Troubleshooting and issue resolution
Problem solving
Keen attention to detail
Willingness to work a flexible schedule, as this position requires weekend and overnight hours
Foundation in cryptocurrency knowledge
Phone skills
Preferred
Willing to work a flexible schedule
Bilingual Spanish/English
Basic knowledge of cryptocurrency and blockchains
General passion and knowledge of fintech and crypto
Company
CoinFlip
CoinFlip is a bitcoin ATM network that offers a way to buy and sell cryptocurrencies with cash.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Weiss
Chief Executive Officer
Colleen Kavanagh
Chief Legal and Compliance Officer
Recent News
Company data provided by crunchbase
