Compass Travel Co ยท 3 days ago
Customer Support Agent
Chicago, IL
Full-time
Remote
Entry Level
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Responsibilities
Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests via various channels, including phone, email, and chat.
Assist clients with booking reservations, making changes to existing bookings, and providing information about travel destinations and services.
Provide personalized recommendations and advice to clients to enhance their travel experiences and address their individual preferences and needs.
Liaise with internal teams and external partners to ensure timely and accurate resolution of client issues and requests.
Maintain detailed records of client interactions and transactions, ensuring accuracy and completeness.
Monitor client feedback and satisfaction levels, identifying areas for improvement and implementing strategies to enhance the customer experience.
Collaborate with team members to share knowledge, best practices, and resources to improve overall customer support effectiveness.
Qualification
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Required
Previous experience in customer service, preferably in the travel industry.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to adapt to changing priorities and client needs.
Benefits
Comprehensive health, dental, and vision insurance plans.
Retirement savings plan with company matching contributions.
Paid vacation, holidays, and sick leave.
Opportunities for professional development and career advancement.
Travel perks and discounts on vacation packages, accommodations, and more.
Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.
Company
Compass Travel Co
Compass Travel Co is not just a travel agency; it's your compass to the world's wonders.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
