CENTRL Inc · 3 days ago

Customer Support Analyst - Morning Shift

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Help develop Customer Support processes for a rapidly growing organization and team

Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner

Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary

Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary

Provide feedback and analysis to our internal product development team on enhancements & improvements for the product

Help develop regular website/application, adoption, usage, and customer support metrics & analytics

Help manage our internal Knowledge Base & Production documentation collateral.

Identify and suggest process improvements to improve customer experience

Qualification

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