CENTRL Inc · 7 hours ago
Customer Support Analyst
United States
Full-time
Remote
Entry Level
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Responsibilities
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient, and professional manner
Help customers with application support needs, guidance on functionality, configuration, and flow recommendations to support their business use case, and general technical questions when necessary
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
Help develop regular website/application, adoption, usage, and customer support metrics & analytics
Help manage our internal Knowledge Base & Production documentation collateral.
Identify and suggest process improvements to improve customer experience
Qualification
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Required
Help develop Customer Support processes for a rapidly growing organization and team
Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient, and professional manner
Help customers with application support needs, guidance on functionality, configuration, and flow recommendations to support their business use case, and general technical questions when necessary
Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
Help develop regular website/application, adoption, usage, and customer support metrics & analytics
Help manage our internal Knowledge Base & Production documentation collateral
Identify and suggest process improvements to improve customer experience
Preferred
Excellent technical aptitude and comfortable with learning new applications and software tools
Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer
Previous experience working with or supporting SaaS products
Self-starter, working as a remote team member
Willing to help provide input and insight for new product features & and enhancements
Strong planning, organization, & and communication skills
Good time management, telephone, and customer engagement skills
Experience with Zendesk Support Suite or similar tools
Benefits
Competitive salary, performance bonus, and company equity
Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
Generous PTO
Company
CENTRL Inc
CENTRL helps companies automate their vendor risk management and diligence processes.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lavelle Capital
2024-09-15Series Unknown· undefined
2016-11-10Series B· undefined
2015-08-10Series A· undefined
Leadership Team
Sanjeev Dheer
CEO & Founder
Recent News
Company data provided by crunchbase
