Raptor Maps · 4 hours ago
Customer Support & Training Specialist
United States
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Design and conduct in-field and remote customer training
Implement new customer subscriptions, consult about best subscription utilization options, and internally manage deliverable timelines
Triage and resolve support inbounds, including but not limited to questions about customer deliverables
Lead customers through new product rollouts and collaborate with Product and Engineering teams on these rollouts where appropriate
Review and distill customer feedback for Product and the larger Raptor Maps team
Quickly develop and maintain subject matter expertise on solar equipment, Raptor Maps inspections, and the Raptor App suite of features
Support Sales and Customer Success teams in high-leverage customer engagement and by answering internal questions
Execute on customer platform access SOPs
Qualification
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Required
2+ years in a customer facing role with proven experience of working successfully with external parties
Communication skills: Excellent verbal and written communication to clearly explain issues and solutions to customers
Problem-solving skills: Ability to quickly identify problems, analyze information, and provide workable solutions
Project Management: Strong organization skills and project planning and tracking experience to support successful customer onboarding
Teamwork: Ability to collaborate effectively with other departments to resolve customer issues
Must be primarily located in the contiguous US
Must be authorized to work in the US
Preferred
Technical proficiency: Familiarity with relevant software, including help desk ticketing systems and CRM tools
Proficiency with Microsoft/Google suite
Working knowledge of SQL/data analytics
If no prior experience in solar or software, proven experience in learning a new field in previous role pivots
Benefits
Paid travel for in-person team trips
Healthcare with dental and vision options
Unlimited vacation policy
401(k)
Desk budget
Monthly remote social events and plenty of DoorDash credit
Company
Raptor Maps
Raptor Maps provides performance intelligence solutions for solar asset management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.2MKey Investors
Maverix Private EquityMacKinnon, Bennett & CompanyMassachusetts Clean Energy Center
2024-12-10Series C· $35M
2022-04-13Series B· $22M
2020-10-13Grant· $0.1M
Leadership Team
Nikhil Vadhavkar
Co-founder, President and CEO
Eddie Obropta
Co-founder and CTO
Recent News
2024-12-13
2024-12-11
2024-12-11
Company data provided by crunchbase
