Cozymeal, Inc. · 3 hours ago

Customer Support Associate (Part-time)

San Francisco, CA

Full-time, Part-time

Remote

Mid Level

4+ years exp

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Responsibilities

Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution

Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication

Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication

Working closely with other departments to resolve any issues or questions.

Other projects/duties as assigned.

Qualification

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Customer service experienceGoogle Suite proficiencyExcel proficiencyCRM experienceCulinary interestWork distraction-free