Squarespace · 4 hours ago
Customer Support Associate (West Coast - Remote)
United States
Full-time
Remote
Entry Level
$17.55/hr - $17.55/hr
1+ years exp
Maximize your interview chancesDeveloper ToolsE-Commerce Platforms
Insider Connection @Squarespace
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Respond to customer-submitted live chats and email in a timely manner
Queue-based, typing work will account for approximately 90% of the role
Live Chat is our primary channel of support in this role
Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
Stay up to date on new product features and improvements
Identify isolated customer experiences and escalate important issues
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
Expertise with written communication and the ability to spot spelling and grammar errors
Proficiency with decoding conversations, identifying the cause, and aligning on end goals
Capability of prioritizing competing requests
Familiarity with the Squarespace platform
Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
Currently live in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington
Benefits
A choice between medical plans with an option for 100% covered premiums
Health Savings Account with Squarespace funding
Fertility and adoption benefits
Supplemental Insurance plans
Headspace mindfulness app subscription
Retirement benefits with employer match
Flexible paid time off
12 to 20 weeks of paid family leave
Equity plan for all employees
$100 per month remote Stipend
Access to supplemental insurance plans for additional coverage
Education reimbursement
Employee donation match to community organizations
6 Global Employee Resource Groups (ERGs)
Company
Squarespace
Squarespace is a website building and hosting platform that helps users create websites without needing advanced technical skills.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$578.5MKey Investors
General Atlantic
2024-05-13Acquired
2023-11-15Post Ipo Secondary
2021-07-16IPO
Leadership Team
Anthony Casalena
Founder and CEO
Marcela Martin
Chief Financial Officer
Recent News
2024-12-13
Company data provided by crunchbase
