Adobe Population Health · 22 hours ago
Customer Support Associate - Remote
AZ
Full-time
Remote
Entry Level
$24/hr - $28/hr
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Responsibilities
Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients
Work collaboratively within a team setting to provide positive outcomes for patients
Participate in forming solutions for presenting problems and determining realistic goals
Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care
Maintain patient confidentiality, following all HIPPA guidelines and regulations.
Answer incoming calls about service inquiries
Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others
Schedule appointments and service requests
Answer incoming calls
Make outbound calls
Complete 30/60/90-day hospital discharge calls
Complete Satisfaction and PQI calls (monthly)
Complete Health Risk Assessments with members
Complete scheduling for all needed services
Compliance with HIPAA
Performs other related duties as assigned by management
Qualification
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Required
Ability to speak English fluently
Proficiency in Microsoft products
Strong organizational skills with the ability to multitask
Identify and resolve problems in efficient and effective ways
Ability to manage sensitive information in a confidential manner.
Excellent written and verbal communication skills
Diligence and accuracy
Problem-solving and analytical skills
High School Diploma or equivalent required
Preferred
Associate degree preferred.
Benefits
Paid Orientation and Training
Insurance – Medical, Dental, Vision, and Life
401k Plan – 3% match
Employee Assistance Program
Tuition Reimbursement
Continued Education Support
Mileage Reimbursement (if applicable)
Referral Bonuses
Paid Holidays (9 days)
Paid Time Off (15 days)
Paid Volunteer Hours
Company
Adobe Population Health
Adobe Population Health (formerly known as Adobe Care & Wellness) began as an idea for a healthcare solution dedicated to improving lives.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jayme Ambrose
Chief Executive Officer and Founder
Recent News
Company data provided by crunchbase
