Cozymeal, Inc. · 3 hours ago

Customer Support Associate

San Francisco, CA

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution

Provide support to customers and respond to inquiries through multiple channels including phone, chat, and email, in line with company standards for communication

Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication

Working closely with other departments to resolve any issues or questions.

Other projects/duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCulinary interestGoogle SuiteExcelCRM experience