Fanatics · 8 hours ago
Customer Support Associate
United States
Full-time
Remote
Entry Level
$20/hr - $25/hr
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Responsibilities
Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues
Model exemplary service through telephone, email, and direct mail channels
Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
Build and maintain relationships with repeat consumers
Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
Additional duties as assigned
Qualification
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Required
Positive, consumer-minded individual with a passion to serve
General knowledge of trading cards and collectibles industry
Strong problem-solving abilities and attention to detail
Excellent interpersonal, verbal, and written communication skills
Able to multitask, prioritize, and manage time effectively
Proficiency in MS Word & Excel
Willingness to work through phone and e-mail interactions with customers
Willingness and ability to work flexible hours, including evenings and weekends
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
Founded in 2002
10,001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
CEO Fanatics Vertical Brands
Michael Mahan
CEO
Recent News
2024-11-30
2024-10-22
2024-10-22
Company data provided by crunchbase
