Sure · 1 day ago
Customer Support Associate
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Provide an unparalleled customer support experience via phone, text, and email
You’ll spend your day dedicated to exceeding the expectations and requirements of our customers
Process customer service requests quickly and thoroughly
Collaborate with our customers on topics such as billing, contact information, payment requests and policy level adjustments
Responsibilities include, assisting in process improvement and supporting all aspects of our insurance sales funnel
On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth
Qualification
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Required
1+ year(s) experience in a customer service or support facing role or contact center environment
Experience using productivity software (G-Suite, Zoom, FreshDesk)
A natural inclination to work within a culture that is fast-paced and dynamic
You pride yourself in your ability to provide white-glove service to your customers
Excellent problem solving skills and proactiveness in finding solutions
All-around team player, self-starter, and problem solver
Willingness to learn and grow
Preferred
Prior experience in insurance (or a Property and Casualty License) is great to have, but not required—we will provide training
Conversational Spanish is great to have, but not required
Benefits
Unlimited PTO… no really, we want you to take it!
Mental Health Breaks - company provided meditation app and a weekly wellness hour
WFH stipend to help you work your best while being remote
Countless Medical, Dental and Vision plans … we are an insurtech company after all!
Equity and 401K
Generous parental leave
Company
Sure
Sure is an embedded insurance technology company that powers API-based digital insurance programs for global brands and insurance carriers.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$123.1MKey Investors
W. R. BerkleyIA Capital Group
2021-10-05Series C· $100M
2019-06-13Series B· $12.5M
2017-06-14Series A· $8M
Leadership Team
Wayne Slavin
Co-Founder & CEO
Rafe Petkovic
Chief Revenue Officer
Recent News
Eye of Riyadh
2024-10-24
Eye of Riyadh
2024-10-23
2024-05-13
Company data provided by crunchbase
