Swooped ยท 7 hours ago
Customer Support Associate II
United States
Full-time
Remote
Entry Level
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Responsibilities
Provide exceptional support to customers via phone, email, and live chat.
Learn and embody the distinct communication style that sets this organization apart.
Act as a detective and problem solver in helping individuals resolve unique financial issues.
Assist individuals with distinct financial needs in navigating important life situations.
Share customer feedback and experiences with the team.
Proudly represent an organization known for its outstanding customer support.
Qualification
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Required
Strong communication skills
Attention to detail
Desire to help others
Ability to provide exceptional support to customers via phone, email, and live chat
Ability to learn and embody the distinct communication style of the organization
Problem-solving skills to help individuals resolve unique financial issues
Ability to assist individuals with distinct financial needs in navigating important life situations
Ability to share customer feedback and experiences with the team
Ability to represent the organization known for its outstanding customer support
Resilience and energy in speaking with customers for the majority of the workday
Responsibility and accountability as a punctual, trustworthy, and reliable professional
Previous professional experience in hospitality or customer service
Personal or professional experience with people with disabilities, seniors, or those in recovery
Ambition to learn and master new technology platforms, systems, and processes
Openness to feedback and dedication to self-improvement
Positive attitude in the face of challenges
Tech-savvy with proficiency in using a Mac computer, external monitors, and computer accessories
Strong internet connection suitable for remote work
Ability to troubleshoot technical issues as needed
Preferred
Weekend availability
Spanish language skills
Experience in hospitality (e.g., restaurants, hotels)
Health care coordination
Managing live chats
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
