200+ applicants

Company

KLA · 1 day ago

Customer Support Engineer

Italy, TX

Full-time

Remote

Entry Level

2+ years exp

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ElectronicsInformation Technology

H1B Sponsor Likely

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Responsibilities

Responsible for customer service activities associated with installation, troubleshooting, diagnosing and repairing of capital equipment at customer sites.

Represents the company to the customer and assumes accountability for customer satisfaction with service.

Repairing of system level problems (which have multiple causes and for which no standard procedures exist)

Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.

Assures operational quality of system equipment.

Coordinates actions with customers to minimize down time.

Prepares quotes for customers based on labour, travel expenses incurred and parts needed.

There will be between 70% to 80% travel in this role to customers site.

Qualification

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Troubleshooting techniquesElectro-mechanical schematicsSystem issues analysisAnalytical problem-solvingFluent EnglishCreative thinking

Required

Bachelor’s level Degree in Engineering, Electronics, Electrical Engineering

2 years of related work experience or 5 years industry working experience

Experience with troubleshooting techniques in repairing complex and sophisticated tools

Well-able to read and interpret electronic/electro-mechanical schematics and drawings

Ability to address overall system issues (hardware, software, networking, automation, applications)

Ability to drive customer improvement programs, change order programs

Excellent analytical problem-solving skills

Creative thinking approach to deal with customer challenges and needs

Fluent English (Both written and spoken)

A valid driving license is required for the country you will be working in

Preferred

Understanding of customer application/utilization of assigned equipment set in production environment desirable

Benefits

Competitive total rewards package

Family friendly benefits

Inclusive environment

Company

KLA

Glassdoor

4.1

Kla creates tools and services that promote innovation in the electronics industry.

Founded in 1976

Milpitas, California, USA

10,001+ employees

https://www.kla.com

H1B Sponsorship

KLA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (138)

2022 (297)

2021 (191)

2020 (249)