pixitmedia · 16 hours ago

Customer Support Engineer

United States

Full-time

Remote

Entry Level

2+ years exp

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Information TechnologySoftware

Hiring Manager

Nathanaelle Lousquy

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Responsibilities

Qualify, Diagnose and troubleshoot technical issues.

Research and identify solutions to software and hardware issues across a broad spectrum of technologies including storage, network, server cloud, operating system, etc

Remotely resolve issues across a broad spectrum of storage, network and workflow-focused technologies via phone, chat, emails.

Follow up with clients to ensure their systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Support ExperienceNetwork TechnologiesScripting BashScripting PythonLinux ExperienceStorage TechnologiesCloud CertificationsHigh Sense of Prioritization

Required

Strong teamwork and Customer communication skills

Excellent analytical and problem-solving skills

Ability to manage customer and internal expectations

Solid understanding of network technologies such as TCP/IP and Ethernet

Solid command of at least 2 of the following technologies: Parallel/Clustered File systems such as IBM Spectrum Scale, Lustre, GPFS, Quantum StorNext, etc

Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role

Bash Scripting

Python scripting

Linux, Network, Storage or Cloud Certifications environment

High sense of prioritization

2-3 years of experience working with the Linux operating system