Tailscale · 6 days ago

Customer Support Engineer

Remote (United States)

Full-time

Remote

Mid Level

$97K/yr - $121K/yr

4+ years exp

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Responsibilities

Become an expert in the use of the Tailscale product, including Access Control, Authentication, and Routing features

Handle support requests from customers regarding issues occurring in their use of the product

Work closely with Customer Success, Sales, and Engineering to help users successfully deploy the Tailscale product

Collaborate with our Engineering team to debug and fix customer issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportSaaS experienceNetwork troubleshootingTailscale experienceAccess ControlAuthenticationRouting features

Required

4+ years experience in a support role within a SaaS company

1+ years experience with network troubleshooting. You should know what NS lookup and IP tables are. Extensive experience with Tailscale is even better!

Interpersonal communication skills and the ability to work effectively on a team

Excellent written communication skills. Much of the role is via email and async slack conversations

A strong desire to work with customers and partners in solving problems

Benefits

Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!

Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.

Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world! We encourage all Tailscalars to take 4-6 weeks of vacation annually.

A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.

Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.