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Company

Five Sigma - AI-Native Claims Management · 5 hours ago

Customer Support Enginner : West Coast

SLC Metro Area

Full-time

Remote

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

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Responsibilities

Provide best-in-class service to our customers, ensuring their success.

Perform in-depth troubleshooting and manage complex client inquiries via our main support channels.

Collaborate closely with internal teams such as Customer Success, Product, and Engineering to resolve customer issues and improve communication and efficiency.

Reference technical documentation and contribute to building both internal and external documentation.

Prioritize and manage multiple open issues simultaneously.

Become a product expert and assist internal teams as needed.

Qualification

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Customer Support EngineeringB2B SaaS experienceSQLTicketing platform experienceAPI troubleshootingPythonPython scripting language

Required

2-5 years of experience as a Customer Support Engineer or in a similar role within a B2B SaaS company.

Tech-savvy, with the ability to quickly learn new solutions, features, and functionalities.

Excellent problem-solving skills, with the ability to multitask effectively while delivering exceptional customer service.

A strong commitment to delivering excellent customer service, with a dedication to providing delightful customer experiences and the persistence to drive issues to resolution.

The ability to provide clear, step-by-step instructions to customers, both verbally and in writing.

The ability to thrive under pressure and manage time efficiently.

Great interpersonal and communication skills, with high proficiency in English.

SQL – Beginner to intermediate knowledge.

Experience working with a ticketing platform (e.g., Zendesk, Freshdesk).

Preferred

Bachelor’s degree in Computer Science.

Previous experience in an insurtech company.

Experience troubleshooting API issues using Postman.

Ability to read and understand Python code (or any scripting language).

Company

Five Sigma - AI-Native Claims Management

Five Sigma is a revolutionary SaaS cloud platform that brings immediate improvements to the claim management process: expediting time to first contact, reducing average cycle time by over 60%, improving time to settlement by 45%, and reducing claims processing cost by 35%.

Founded in 2017

Tel Aviv-yafo, Tel Aviv, ISR

51-200 employees