Enel North America · 1 day ago
Customer Support Intern
United States
Internship, Full-time
Remote
Intern/New Grad
$22/hr - $22/hr
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Responsibilities
Respond to and escalate inbound customer requests through standard phone and email channels
Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues
Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time
Establish productive, professional working relationships with internal departments
Identify and detect opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them
Qualification
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Required
Experience with SalesForce.com or CRM systems
Problem-solving and time-management skills
Student actively enrolled in an accredited college or university
Preferred
Prior experience in customer service
Prior experience within and/or passion for the clean tech sector
Benefits
Affordable, quality healthcare for you and your family
Life insurance
Disability benefits
Retirement benefits
Flexible spending accounts
Tuition reimbursement
Professional development allowance
401k with match fully vested as of day one
Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time
Paid leave programs
The opportunity to grow and develop your career with the support and mentorship of senior leaders
The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry
Company
Enel North America
Enel North America to help cities, companies, and consumers electrify their lives while combating the climate crisis.
Founded in 2000
1,001-5,000 employees
H1B Sponsorship
Enel North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (14)
2021 (13)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Silvia Mendez
Head of Enel Innovation Hub US East Coast and Canada
Recent News
2024-10-11
2024-02-22
2024-02-19
Company data provided by crunchbase
