JK Products & Services · 3 days ago

Customer Support Level 1

Jonesboro, AR

Full-time

Remote

Entry Level

$14/hr - $16/hr

1+ years exp

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Responsibilities

Answer inbound and outbound phone calls and provide answers to clients by identifying problems, researching answers, guiding clients through corrective steps.

Process orders from incoming calls, tickets, and emails when needed.

Work efficiently in multiple systems simultaneously while effectively utilizing critical thinking and problem-solving skills.

Conduct appropriate research, take ownership and follow through for prompt resolution on any customer interaction.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Ability to stay organized, regard to information, follow guidelines and multi-task in a professional and effective manner.

Maintain records of all conversations in CRM as outlined by department leadership

Meet call center minimum standard consistently and adherence to company and department policies and procedures.

Participate in ongoing training to stay current on new product releases with respect to assembly/disassembly, issue identification and trouble shooting.

The employee will recognize customer satisfaction as a priority and will make ongoing efforts to assist both internal and external customers in a courteous and professional manner.

Complete other duties/projects as assigned by department leadership.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceCRM knowledgePC operating systemsTechnical communicationMicrosoft WindowsMicrosoft Office

Required

HS diploma or GED required.

Strong phone, verbal, and written communication skills.

Must be able to multi-task and work independently as well as with a team.

Communicate technical issues with non-technical audiences.

Effective Time Management skills and complete specific tasks and duties as outlined above.

Must pass a criminal background check and drug test.

The employee is respectful with internal and external professional colleagues and is not engaged in conflicts with others.

Employee will be required to act in a manner that is in accordance with current ethical standards and promotes a positive public image for the organization and the profession.

Employees will be responsible for limiting the occurrence of unscheduled absences as outlined by the company’s standards and policies.

Employee will have knowledge of and is in full compliance with all agency policies and procedures.