Be an early applicantLess than 25 applicants

Company

UKG · 3 hours ago

Customer Support Ops Rep III

United States

Full-time

Remote

Mid Level

$42K/yr - $60K/yr

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Bookkeeping and PayrollHuman Resources

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Triage UKG Customer Offboarding requests to validate contract dates and calculate financial obligations, route request to appropriate team(s) to action as necessary, and follow up to ensure details are complete and thorough.

Serve as primary point of contact for UKG Customer Offboarding process to include: information gathering, status tracking, engage appropriate cross-functional teams to deliver a positive customer offboarding experience while ensuring necessary accounting and forecasting treatment takes place.

Communicate with internal and external business leaders in a polished manner to provide updates and guidance on pending requests.

Initiate customer environment decommissioning based on established contractual guidelines and business policies.

Create and maintain process documentation relevant to the Customer Support Operations Team responsibilities to ensure accuracy both internal to the team and where published to the organization.

Ensure that data is maintained and updated in a manner that allows adequate reporting as defined by management.

Participate in corporate initiatives and projects, as defined by management, to proactively understand process changes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce CPQSalesforce Service Cloud LightningMicrosoft Office SuiteContract reviewCustomer focus

Required

Experience with Salesforce: CPQ and Service Cloud Lightning

Proficiency in Microsoft Office Suite

Preferred

Ability to creatively problem solve and bring timely resolution to issue

Customer focused with a positive, professional attitude

Strong organization, planning, and time management skills

Impeccable attention to detail – managing and controlling conference calls, maintaining data tracking and issues lists, as well as setting appropriate expectations

Ability to coordinate efforts between the appropriate functional teams while often influencing without authority

Excellent communication skills (both written and verbal)

Ability to work independently and in a team environment

Experience reviewing order form details and contract terms

Benefits

Wellness programs

Tuition reimbursement

U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance

Short-term incentive

Long-term incentive

Company

UKG

Glassdoor

3.8

UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.

Founded in 1977

Lowell, Massachusetts, USA

10,001+ employees

https://www.ukg.com

H1B Sponsorship

UKG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (25)

2022 (50)

2021 (40)

2020 (1)