GreenSpark Software · 6 hours ago
Customer Support Rep
United States
Full-time
Remote
Entry Level
$60K/yr - $70K/yr
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Responsibilities
Provide technical support and training to customers
Manage an inbound ticket queue, phone call queue, and inbound chat support
Own our customer-facing knowledge base and help center
Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs
Implement new processes to increase the scalability of our team
Qualification
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Required
Experience with product support, training, troubleshooting, and technical documentation.
Previous experience in a customer-facing role, preferably in B2B software or technology sales.
A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively.
Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations.
Exceptional problem-solving abilities.
Professional work ethic coupled with sound judgment.
Self-motivated, with a strong sense of ownership and a desire to contribute to the growth and success of a startup.
Preferred
Startup experience is a strong plus.
Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus.
Data and analytical skills are a plus.
Benefits
Unlimited paid time off to relax and recharge
Comprehensive health benefits (medical, dental, and vision)
90% employer contribution for individual health insurance
401(k) coverage
Health insurance
Dental insurance
Vision insurance
Great start-up culture
Company
GreenSpark Software
GreenSpark Software offers an end-to-end, web-based software solution to modernize and digitize the metal recycling industry.
Founded in 2021
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$14.4MKey Investors
Tiger Global Management
2024-01-19Series B· $9.4M
2021-12-20Series A· $5M
Leadership Team
David Babikian
Head of Operations and Business Development
Company data provided by crunchbase
