SimplyInsured · 5 hours ago

Customer Support Representative (Employee Health Insurance)

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

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Health CareInsurance

No H1B

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Responsibilities

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options.

Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly.

You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance.

In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions.

You will be empowered to propose process and product solutions to improve our customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceSupport ticketing softwareMultitasking skillsSales experienceHigh-volume contact centerCRM software toolsPassion for helping peopleDesire to help businesses