ECP - Project Management .INtelligence · 5 hours ago

Customer Support Representative (Remote)

Denver, CO

Full-time

Remote

Entry Level

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Management Consulting

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Responsibilities

Provide support to ECP’s end users as the first point of contact for questions, troubleshooting, and any issues that may arise

Follow best practices for resolving tickets with customers by:

Clarifying the customer’s reason for a support request

Determining the cause of any problems

Selecting and explaining the best solution to solve the problem

Expediting correction or adjustment

Following up to ensure resolution

Maintain customer records by updating account information in HubSpot

Follow best practices for documentation in ECP’s ticketing system

Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and providing support for launching new products

Become a product expert, be someone your teammates can turn to, provide product enhancement ideas to our Product Management team

Contribute to team goals by accomplishing related tasks accurately and in a timely manner

Participate in ECP’s rotating on-call schedule, to ensure our customers receive support if needed after standard business hours

Consistently meet performance metrics and KPIs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceSoftware ExperienceEMARsEHRsAssociate's Degree