WorkRamp · 6 hours ago

Customer Support Representative (Remote)

San Francisco, CA

Full-time

Remote

Entry Level

2+ years exp

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Corporate TrainingE-Learning

Comp. & Benefits

No H1B

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Responsibilities

Answering questions and troubleshooting issues on chat and email via our support ticketing system

Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack

Working closely with product and engineering to escalate any high-priority issues and trends

Have the opportunity to experience a fast-paced startup environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportEnterprise SaaSIntercomZendeskSalesforceStartup Passion

Required

2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)

Strong technical and written skills

Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment

Experience with Intercom, Zendesk, Salesforce

Ability to communicate complex concepts to customers

Process-driven and having attention to detail

Eagerness to respond to tickets to ensure that all SLA response times are met

Empathy for customers and diligence to resolve problems to provide customer satisfaction

Passion for the startup experience