COMPLY · 4 hours ago

Customer Support Representative - East Coast Hours

United States

Full-time

Remote

New Grad, Entry, Mid Level

$45K/yr - $50K/yr

0+ years exp

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Responsibilities

Perform set-up and configurations within the COMPLY platform to effectively activate new client accounts.

Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.

Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.

Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform.

Prioritize incoming customer support cases in a high-volume, fast-paced environment.

Manage support case details in our case tracking system.

Respond to customer questions, update clients on project status, and troubleshoot issues promptly.

Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.

Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.

Provide efficient productivity and exceed client’s expectations for support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportData AnalysisSalesforce.comSaaS TechnologyMS OfficeSoftware SupportHigh-Volume Call EnvironmentAccountingFinanceEconomics

Required

Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday. East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday. East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday.

Bachelor’s Degree with 0-3 years of work experience

Excellent customer-facing and communication skills, both written and verbal.

Ability to accurately analyze and interpret data.

Exceptional organizational and time management skills.

Superior troubleshooting, resolution, and analysis skills.

Ability to perform complex tasks and prioritize multiple projects.