ResMed · 4 hours ago
Customer Support Representative - Pharmacy-1
US Brightree (Remote Workforce)
Full-time
Hybrid
Entry Level
$20/hr - $30/hr
2+ years exp
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Responsibilities
Answer questions regarding the Brightree Pharmacy application and its extended services in a friendly, effective, and efficient manner
Diagnose and resolve basic and complex customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality, and bugs/enhancements
Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
Ability to document new issues, FAQs, and resolutions for a robust knowledge base.
Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads
Track and document inbound support requests and ensure proper notation of customer problems and issues
Work closely with customers to ensure we are providing solutions that meet their needs
Stay abreast of current technology in products, design changes, and new product offered
Comply with all federal and state laws, rules and regulations governing the practice of pharmacy and the delivery of medical equipment and supplies
Qualification
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Required
Prior help desk experience providing software support to external customers preferably supporting a pharmacy software product
Experience with pharmacy workflows and processes such as: patient registration, order entry, clinical monitoring, dispensing, compounding, NCPDP adjudication, inventory management
Strong understanding of pharmacy DME industry and pharmacy billing
Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach
Proven ability to resolve challenging issues in a timely manner
Experience working in a remote workforce
Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision
Must have a great attitude, be willing to learn and increasingly strive to improve
Preferred
Certified Pharmacy Technician
Brightree software application experience
Experience in Pharmacy, HME, or healthcare industry
Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred
Equivalent combination of education and experience will be considered
Bachelor’s degree.
Minimum of 2 years of related experience.
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members
Company
ResMed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5,001-10,000 employees
H1B Sponsorship
ResMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (6)
2022 (11)
2021 (18)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Yahoo Finance
2024-04-26
Company data provided by crunchbase
