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Company

AcuityMD · 16 hours ago

Customer Support Representative

Boston, MA

Full-time

Remote

Entry Level

2+ years exp

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Health CareInformation Technology

No H1B

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Responsibilities

Triage and resolve customer issues across live chat, email, and Zoom when necessary.

Collaborate with internal teams (Customer Success, Product, Engineering, Data, Product Marketing) to create and improve troubleshooting workflows and resolve root cause issues.

Contributing to maintain internal knowledge base and help center collateral.

Remain focused under pressure while providing exceptional customer service

Proactively brainstorm ways to improve processes and workflows

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS Customer SupportCRM toolsZendeskJiraHubspotGoogle SuiteMedical technology

Required

2+ years experience in SaaS Customer Support

Must be located in Eastern Time Zone

Excellent customer service skills

Excellent verbal and written communication, and active listening skills

Familiar with CRM tools like Zendesk, Jira, and Hubspot, Google Suite

Patience, time management skills, and the ability to prioritize tasks

Ability to work independently and as part of a team

A strong sense of urgency, empathy, and a sense of humility

You must have an eligible work permit in the USA or Canada to be considered for this position.

Preferred

Interest or experience in medical technology space

Previous experience with Customer Advocacy programs

Benefits

Competitive compensation with equity upside.

Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.

Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents.

Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement.

Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.

Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.

Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work.

Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.