Beautiful.ai · 20 hours ago
Customer Support Representative
San Francisco, CA
Full-time
Remote
Entry Level
$65K/yr - $85K/yr
2+ years exp
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Responsibilities
Respond to customer requests via ZenDesk (our ticketing system), identifying, researching, and communicating appropriate options for resolution in a timely manner
Create reusable responses when possible, and author customer facing FAQs.
Inform customers about services available and assesses customer needs
Develop and maintain deep expertise in our product, as well as the underlying best practices that drive it.
Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
Monitor various communication streams, direct and indirect, through all channels including email, live chat, and online ticket portal submissions.
Qualification
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Required
2-3 years of experience in a customer support role within the SaaS or startup space
1-3 years of experience with Zendesk or similar technologies
1-3 years of experience with Stripe or similar technologies
Excellent communications skills - both verbal and written
Able to empathize with customers and let them know you genuinely care about their issues; High 'EQ'
You're able to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
You have an ability to explain complex issues in beautifully simple terms
You're a team player that can follow and lead as situations dictate
Preferred
Fluency in languages other than English a plus
Benefits
Flexible vacation policy and a fully remote work policy
100% Medical/Dental/Vision insurance covered for the employee / 60%-65% covered for dependents
Comprehensive 401K program
FSA and Commuter Benefits
Competitive Equity with a 4 year vesting schedule
Life / AD&D and Disability Coverage
Parental leave for birthing or non-birthing parents - specific to each state / 60% coverage under company secondary insurance for birthing parent
Company
Beautiful.ai
Creating software that understands the rules of great design and allows anyone to build stunningly beautiful visual documents with ease.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$16M2018-05-15Series B· $11M
2018-02-06Series A· $5M
Leadership Team
Mitch Grasso
CTO/Founder
Recent News
2024-05-24
Android Authority
2024-05-24
Company data provided by crunchbase
