J.D. Power ยท 3 hours ago
Customer Support Representative
Troy, MI
Full-time
Remote
Entry Level
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Responsibilities
Review the platform for pre-existing accounts
Compose email to client/vendor requesting all necessary information needed to resolve the case
Work within the platform to create incoming data record. Work with vendors as needed to complete data channel
Verify incoming data is present within FTP
Review FTP file for correct formatting and data
Provide updates to the client including all pertinent information
Follow up on existing cases at a minimum of once per day to drive the case forward
Verify that the FTP file contains accurate information
Work with client/vendors as needed to rectify incorrect information provided
Communicate with client at a minimum of once per day with all relevant information
Review incoming data against dealer websites for accuracy
Work within the platform to update existing records as needed
Receiving inbound phone calls from clients/vendors
Identify what action needs to be taken
Document all necessary information
Provide updates and resolution
Making outbound phone calls to clients/vendors
Communicate reasoning for call
Review cases from clients/vendors
Diagnose various issues within the platform
Resolve issues in a timely manner
Communicate with client/vendor at a minimum of once per day with all relevant information
Qualification
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Required
Strong understanding of Microsoft excel and other MS Office tools, CRM and ticketing tools
Excellent interpersonal, verbal, and written communication skills
Superior analytical and organizational skills with attention to detail
Ability to work in a fast-paced and rapidly changing environment
Outgoing, enthusiastic and self-motivated
High level of tact, diplomacy and negotiation skills required
Company
J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
Founded in 1968
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeremy Samuel
Chief Technology Officer - Darwin Automotive - Dealership Technologies Division - JD Power
Ben Bartosch
Manager, CPO Solutions
Company data provided by crunchbase
