Metrc · 8 hours ago

Customer Support Representative

Lakeland, FL

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails

First point of contact, works closely with clients to determine needs, research issues, and provide necessary information

Possesses a strong problem-solving mindset

Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation

Required to clearly and consistently document calls, details and follow SOWs

Reliable and consistent high-speed internet

Availability for periodic Saturday shifts is necessary, typically once per month or as required based on operational needs.

A reliable internet connection with a minimum specified speed is essential.

Creative, flexible, and innovative team player

Qualification

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Technical SupportSalesforceMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Required

High school diploma or equivalent required

One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person)

Base working knowledge of Salesforce

Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours

Excellent customer service skills with a passion for service; 'Client Focused'

Exhibits commitment to excellence, high standards and keen attention to detail

Proficiency in speaking to highly technical software

Willingness to work within a constantly changing work environment with flexibility and enthusiasm

Excellent written communication skills with demonstrated ability to write clearly and informatively

Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive

Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs)

Ability to manage multiple applications running simultaneously

Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider

Successful completion of a pre-employment assessment