My Hot Lunchbox ยท 3 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$22/hr - $24/hr
2+ years exp
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Insider Connection @My Hot Lunchbox
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Responsibilities
Foster Relationships: Build trust and loyalty by maintaining a positive, empathetic, and professional demeanor.
Communicate Effectively: Respond promptly across various channels, ensuring clarity and understanding in every interaction.
Problem Solve: Resolve customer inquiries and complaints efficiently while escalating issues to the appropriate teams when necessary.
Stay Informed: Become an expert in our products and services to provide accurate information and build confidence in our solutions.
Track & Analyze: Maintain detailed records of customer interactions, spotting patterns to improve service.
Team Up for Success: Collaborate with Account Managers and other departments to provide comprehensive support.
Qualification
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Required
Associate degree or equivalent.
2+ years of call center or customer support experience.
Familiarity with ticketing systems (e.g., Freshdesk) and CRM platforms.
Proven conflict-resolution skills and the ability to handle demanding customers gracefully.
Exceptional interpersonal and relationship-building skills.
Strong organizational abilities and a knack for prioritizing tasks.
Clear and effective communication tailored to a diverse audience.
Preferred
Basic/intermediate knowledge of account management, client relations or a similar background.
Benefits
PTO
10 holidays
1 floating holiday
3% 401k Safe Harbor Non-Elective (after 6 months)
Company-paid health insurance
Vision
Dental (immediate)
Self-care monthly stipend
Additional discretionary time off given during the year - exact dates are subject to change annually.
Company
My Hot Lunchbox
My Hot Lunchbox is more than just a school lunch service.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shelby Candler
Marketing & Strategic Partnership Specialist
Company data provided by crunchbase
