Retrospec · 1 day ago

Customer Support Representative

USA

Full-time

Remote

Entry Level

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Responsibilities

Receive, research, and respond to customer requests both via phone and email with empathy, respect, and efficiency.

Reply to social media customer inquiries, comments, and online reviews

Listen to and resolve customer complaints, troubleshoot problems, and identify the cause of all issues

Process customer returns and exchanges

Keep track of reoccurring issues and flagging them to management as they persist

Provide follow-up with other departments to ensure service standards are being met

Communicate customer feedback to management, including dissatisfaction with products or services

Quickly become familiar with brand voice, software platforms, and common customer service issues to better serve customers and grow the brand.

Any other assignments and projects assigned by the manager

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Ecommerce customer serviceComputer literacyHigh call volume handlingTime management skillsCustomer service ticketing systemsGorgiasZendeskFriendly personality