Rockbot · 4 hours ago
Customer Support Representative
Remote - United States
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
2+ years exp
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Responsibilities
Create an amazing experience for all customers
Have upbeat communication on incoming customer emails, calls, and chats regarding billing issues, product problems, service questions, and general client concerns
Triage tickets by knowing when and where to escalate issues, customers, etc.
Solve tickets through 1-touch resolution
Update customer information in the customer service database during and after each call
Required to work during some off hours and holidays
Qualification
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Required
Associate’s Degree (AA/AS)
2+ years hospitality and/or customer service experience
Excellent written and verbal communication skills
Ability to collaborate in a team environment, as well as work as an independent contributor
Excellent time management skills; you thrive in a fast-paced, sometimes ambiguous environment
A can-do attitude and amazing problem solving skills
Required to work during some off hours and holidays
Preferred
Familiarity with ZenDesk, Slack and G suite are a plus
Flexibility in changing your working hours in order to flex to the business needs.
Benefits
Equity
Benefits for all team members
Company
Rockbot
Rockbot is a streaming media platform for businesses including TV, background music, mobile app and digital signage applications.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.39M2015-05-15Series A· $2.7M
2015-04-03Debt Financing· $0.29M
2014-08-27Seed· $1.2M
Leadership Team
Garrett Dodge
Co-Founder, CEO
Ketu Patel
Co-Founder, CTO
Recent News
Company data provided by crunchbase
