SafetyChain Software · 4 hours ago
Customer Support Representative
IL
Full-time
Remote
Entry Level, Intern/New Grad
$65K/yr - $65K/yr
0+ years exp
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Responsibilities
First point of contact for customers for after hours Support
Provide support for all customers within the ticketing system, chats, and phone calls.
Triage software reported issues.
Resolution of Tier 1 issues.
Document all customer requests and product issues discovered.
Collaborate with other departments to provide updates and resolutions to the customer.
Provide customer focused training sessions to customers.
Draft and update existing material on Best Practices, training materials, and knowledgebase articles to provide the most updated material for internal and customer reference.
Qualification
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Required
0-3 years of customer support, software account management, software configuration, training, and/or administration or Bachelor of Science degree.
Strong quantitative, analytical, and conceptual skills.
Excellent interpersonal skills with great energy and enthusiasm.
Strong written and verbal communication, project coordination, and organizational skills.
Demonstrate a consultative approach in addressing customer needs.
Ability to effectively manage time, prioritize tasks and work within deadlines with limited supervision.
Ability to be flexible in a growing, entrepreneurial company environment.
Enthusiastic, self-motivated, self-starter and maintains a positive attitude.
Work independently or as a team player in a team environment.
Possess an eye for detail and have excellent verbal and written communication skills.
Fast learner and able to keep up with fast (but fun) pace.
Proficient in Atlassian (Jira, Confluence).
Proficient in Microsoft Office (Excel, Word, and Visio).
Preferred
Nice knowledge to have but not required - SQL, HTML, CSS, and Javascript.
Benefits
Competitive compensation plan
Opportunity for stock options
Medical, Dental, and Vision benefits
Vacation
Flex Schedule
Company
SafetyChain Software
A digital plant management platform for process manufacturers trusted by more than 2,000 facilities to improve plant-wide performance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
JMI Equity
2021-10-20Private Equity· $50M
Leadership Team
Barry Maxon
CEO and Co-Founder
Dean Brown
CEO
Company data provided by crunchbase
