Syntegon · 2 days ago
Customer Support Representative
Raleigh, NC
Full-time
Onsite
Mid Level
$24/hr - $31/hr
3+ years exp
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Responsibilities
Process customer questions or requests for parts by phone, fax, or email in a timely manner.
Using SAP, manage and track the part ordering process to provide timely quotations and order confirmations to customers.
Review parts orders for urgency and accuracy and prioritize as necessary to meet the customer needs.
Communicate order status and part number information to internal and external customers in a timely manner.
Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.
Interface with third party vendors to identify, purchase and supply parts to customers.
Liaison between our customers and our Centers of Competence.
Process repairs, returns and credit memos in a timely manner.
Review and use the SAP Complaint Management System and follow up with the customer to resolve their concerns.
Use feedback from customers and colleagues to identify and recommend process improvements to management.
Partner with the accounts receivables team to resolve past due invoices.
Other duties and/or special projects as assigned by the Parts Manager.
Qualification
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Required
Associate degree in related field or equivalent related work experience.
3+ years’ experience in a fast paced, high volume, customer support role
2+ years’ experience working with an enterprise resource planning system (ERP)
2+ years’ experience working with Microsoft Office
Preferred
Ability to manage and resolve customer conflicts or issues.
Strong detail orientation, organization, and time management skills.
Skilled at adapting to ambiguous and changing situations that impact customer service.
Ability to build relationships with internal and external customers.
Ability to complete work with minimal supervision.
Experience reading technical documents.
Knowledge and experience working in SAP.
Bi-lingual skills in Spanish or German, highly desired.
Company
Syntegon
Syntegon is your strategic partner for processing and packaging technology in the pharmaceutical and food industries.
5001-10000 employees
H1B Sponsorship
Syntegon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Johan Nilsson
Executive Board Member and Head of BU Services & Digital Solutions
Recent News
2024-12-17
Packaging South Asia
2023-12-24
Company data provided by crunchbase
