Clipboard Health · 1 day ago

Customer Support Specialist (Documents SME)

United States

Full-time

Remote

Entry Level

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Health CareMarketplace

Growth Opportunities

No H1B

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Responsibilities

Manage cases in the escalations queue during shifts, ensuring timely resolution and SLA adherence.

Offer timely and accurate guidance to team members and other departments via Slack, addressing inquiries and clarifying complex concepts.

Take ownership of daily tasks related to process status changes, request processing, mapping, unread documents, and special projects, ensuring compliance and efficiency.

Collaborate with the team to review and enhance process content, identifying gaps or inaccuracies and providing valuable suggestions for improvement.

Work efficiently and effectively to ensure customer inquiries are resolved fully and promptly.

Collaborate with customer support, general operations, product, customer success, and legal teams to address issues and improve processes.

Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals.

Stay updated on product updates to ensure actions are based on the most current organizational information.

Qualification

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Internet connection (15Mbps)CPU i5CPU higherRAM (12GB minimum)Noise-cancelling headsetPositive mindset