Lingvano · 1 day ago

Customer Support Specialist (US based)

United States

Full-time

Remote

Entry Level

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Responsibilities

Manage inbound customer support requests via email using Freshdesk, collaborating with other teams as-necessary to resolve issues efficiently.

Maintain a thorough understanding of Lingvano’s brand and products, as well as the Deaf community to provide accurate information to our customers.

Monitor and improve customer satisfaction metrics across various platforms, including App Stores and other sources of online customer feedback.

Enhance internal and external customer support documentation, including FAQs and self-help guides.

Collaborate with cross-functional teams and contribute to the strategic development of community growth initiatives, offering insights and recommendations to senior management.

Stay up-to-date with the latest trends in customer support to continuously improve our strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluency in EnglishFluency in American Sign LanguageCustomer support experienceFreshdeskZendeskDeaf cultureProject management skillsDetail-oriented mindsetSelf-starter attitude

Required

Fluency in English and American Sign Language (ASL).

Deep insights on Deaf community and culture and awareness of cultural sensitivities and nuances when it comes to Deafness.

Proven experience in written customer support.

Familiarity with online support tools like Freshdesk or Zendesk.

Strong organizational, project management and problem-solving skills.

Excellent written communication skills and ability to adapt your style to Lingvano’s tone of voice and brand identity.

Self-starter attitude and a detail-oriented mindset.

Preferred

We are particularly open to welcome Deaf applicants and strongly prefer individuals who are actively engaged in the Deaf community.

Benefits

You can contribute to building a successful brand with a clear social impact, and work alongside an international team of Deaf, hard of hearing, and hearing employees.

You can choose your working hours within a flexible working scheme.

Use up to 10% of your weekly working time for personal and professional development, plus a learning and development budget to spend on training and other learning opportunities.