Lifetrack Medical Systems · 21 hours ago

Customer Support Specialist (with PACS background)

United States

Full-time

Remote

Entry Level

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Hiring Manager

Sarah Tutanes

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Responsibilities

Providing timely customer support to drive seamless and high-advocacy customer experience

Coordinating issue resolution with other teams as needed ie. Tier 3 / Development team.

Creating videos and write up for new updated features, as assigned

Participating in the review of existing product documentation, providing appropriate feedback

Performing testing and accomplishing assigned tested cases and providing feedback to the testing team

Assisting in pre-contracting activities, as well as assisting in the execution of deployment for closed contracts

Assist in any assigned deployment activity - Set up of institution, site, origin accounts on the assigned server, to installation of radgate, user account, workflow setup, testing and training

Performing other tasks as assigned by the Supervisor.

Qualification

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Customer SupportHelp Desk SoftwareRemote Support ToolsProgrammingTestingPatienceProduct Documentation