Lifetrack Medical Systems · 6 hours ago

Customer Support Specialist (with PACS experience)

United States

Full-time

Remote

Entry Level

Maximize your interview chances

B2BEmerging Markets

Hiring Manager

Sarah Tutanes

Insider Connection @Lifetrack Medical Systems

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Providing timely customer support to drive seamless and high-advocacy customer experience

Coordinating issue resolution with other teams as needed ie. Tier 3 / Development team.

Creating videos and write up for new updated features, as assigned

Participating in the review of existing product documentation, providing appropriate feedback

Performing testing and accomplishing assigned tested cases and providing feedback to the testing team

Assist in any assigned deployment activity - Set up of institution, site, origin accounts on the assigned server, to installation of radgate, user account, workflow setup, testing and training

Performing other tasks as assigned by the Supervisor.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SupportHelp Desk SoftwareRemote Support ToolsPatienceProgrammingProduct DocumentationTesting